Re: Response Time Monitor issues
You can run either activediagnostics (Start->All Programs->Documentation and Support->Orion Diagnostics) or send all the files located under c:\programdata\solarwinds\logs\orion and...
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Re: SESS_PERMISSION_DENIED (3)
There might be a possibility that your user permissions don't allow it. Please verify your user has the "Append" permission set and it may require the "Delete" permission as well. See attached image...
View ArticleRe: Response Time Monitor issues
OK. I have zipped the log files into one 533KB file. Where do I send them?
View ArticleRe: Reassigned ticket to different tech, WHD not emailing new tech about...
If you assign a ticket to yourself you won't get an assignment notification
View ArticleRe: Alert on disk failure
I'm in the process of researching, testing, and then drafting up a "How-To." Please stay posted for the update.
View ArticleRe: Alert on disk failure
Give me just a little bit, I'm running into a meeting, however, use this KB as a stop-gap: http://knowledgebase.solarwinds.com/kb/questions/2054/How+to+set+Thresholds+and+Alerts+in+Profiler. Instead of...
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Re: Deactivating a Tech - is there any documentation on when you do this?
As long as you just untick the active box on their account nothing will change on there tickets (apart from seeing [i] next to their name)and you will still be able to search / report on their account.
View ArticleRe: Custom Metrics are not available for Resource Alerts
Hi There is not a custom metric that is build like the alerts. However you can build a custom metric for cpu wait or for a set of combined metrics. That is something you can do it the current...
View ArticleRe: When will your SCP badge be added to your profile?
Soooo.... how do I get my badge? I passed my SCP over a year ago. Thanks,~Terry
View ArticleRe: When will your SCP badge be added to your profile?
I received the following email from SolarWinds last night.An internal system review has determined that a number of SolarWinds Certified Professional SCP welcome kits were not shipped. In some cases...
View ArticleRe: Custom Metrics are not available for Resource Alerts
I’m aware of that and that is how we currently do it. Why are custom metrics excluded when they have the same properties as standard metrics?
View ArticleRe: Custom Metrics are not available for Resource Alerts
Hi, There is no specific we excluded functionality for beta. It is different code and not something that would have been as easy as flipping a switch so it is just something that didn't make this...
View ArticleRe: Start a Schedule\ Task on FTP Voyager remotely
Unfortunately, the answer is "No" to both of your questions. All scheduler tasks can be manually executed by the Management Console (MC) but the MC cannot be remotely accessed. There is an alternate...
View ArticleIs it possible to create a hyperlink to link to default to a specific request...
I would like to create a link on our intranet page for a specific request type so that when the user clicks on it it defaults them to that specific request.
View ArticleUser Device Tracker
Is there a way to run a report that shows how many MACs or OS/x devices are on my network? ThanksJim
View ArticleRe: Is it possible to create a Ticket Custom Field (Single Choice) to be a...
I use custom fields extensively and use the "Action Rule" method referred to by robtyler. It works great. I have around 80 action rules for different uses of custom fields and couldn't do without them.
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Re: VNQM 4.1 and CUCM 10.x
I'm trialling VNQM with CUCM 8.5.1 and am having exactly the same problem - currently working with SolarWinds tech support to figure out what's wrong... If you spot what's wrong and fix it for your...
View ArticleNPM vCenter service account
We are in the process of setting up our Orion NPM environment to poll our VMware environment through vCenter and have been asked what are the minimum requirements for a Service Account in vCenter for...
View ArticleRe: Alert on disk failure
I wouldn't recommend using a script to change internal status definitions. That's asking for are more trouble than it's worth. We are looking at ways of reflecting array status better.
View ArticleRe: How do I setup a single On Call calendar that specified groups can use.
For now, there are no shared calendars or possibility to escalate to another group (these options will probably suite you).If you have a group of people who should receive all the alerts in spite of...
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