Re: Is it possible to create a Ticket Custom Field (Single Choice) to be a...
You could do this through an "Action Rule" by modifying the ticket. So, if you have this custom field for all Request Types, you could just set it at ticket creation to modify the ticket and select...
View ArticleRe: Formatting FAQ Text
WHD does not support all HTML coding as we may like it to. It supports 'BBCode' and this is the example of what you can do in notes or FAQs:Notes can be formatted with HTML or BBCode. URLS and E-mail...
View ArticleRe: Is there a way to normalize phone numbers?
I have not been able to find a way to force settings in those fields, only whether they are required/editable or not. However, I have done some mass cleanup of Client information in the past by...
View ArticleForce Rescan...
I notice nearly every service or host when you add it has the option "Force Rescan" and by the default this is set to "OFF" Can I ask what does this option do, and what's the impact of it being...
View ArticleEnGenius ENH200
Dear, Please help how do i take the backup of ENH200 configuration file in Orion NCM and also how do i modify this Access Point in NCM by execute script ?I have have added this device in Orion NCM...
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Re: Solarwinds Authentication with Common DoD Smart card and Common Access...
You'll have to install the cac reader or connecting to your home machine, get ActivClient installed which is a program that enables communication between the CAC card and the reader. The last thing is...
View ArticleRe: Top XX Average Response Time
Hello i have the same issue. I have a remote site with high response time > 350ms. I have try to set the custom threshold and try to add a custom filter like this: Status=0 or Status=2 or Status=3...
View ArticleRe: Alert Palo Alto HA change state
My question is most global. When a UDT and a Custom Poller Thresholds is define, they don't change the global status on the node when the status come to critical. The only ways to see is a threesholds...
View ArticleError when Export Web-based Report to Excel File
Hi all i have some issue with one of my Custome Web-based Report, which is everytime i want to export it to Excel files, its showed me an error Maximum request lenght exceeded, how to fix this issue,
View ArticleRe: Alert on Active Directory account lockout
I know this is kind of old, but I'm trying to figure out how this template works. I've configured the script but I'm not sure how you actually tie it to the AD account? For other monitors you use,...
View ArticleRe: FEATURE REQUEST - Time Settings for Transactions
do you use the same credentials (Administrator) to manually unmanage the trasaction on Solarwinds GUI? I am not be completely correct but give it a try by changing the same to Solarwinds crendential....
View ArticleNetwork Atlas Frustrations
Hi all. I am still working on addind bandwidth colored links in out WAN map. The rourers are managed be an SP so we have limited ability to poll and cannot poll topology. I am wondering why topology...
View ArticleRe: How to limit users to monitor network atlas map only.
I would recommend that you create a new Summary page just with the map as the resource, then create a DirectLink Account and remove all tabs and views from the account and select the new Summary page...
View ArticleRe: IP Address Groups update
Is there a way to force the IP Groups Update? This is starting to cause some issues for me.
View ArticleRe: Network Atlas Frustrations
One thing you can do... although I agree with you, is add custom tooltip that'll display the info... not as nice though Andy.
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Re: Network Atlas Frustrations
Hi Andy This isn't working for Juniper routers and some cisco ( yessss..) in the same snmp domain.The topology is full of bugs...AND Sure Don't know why they over complicate simple feature "map link...
View ArticleRe: UDT loses device information
L3 settings will not make any difference to your L2 or L3 switches if they are operating at L2 only I had the same problem as Richard, where UDT just lost the device info, which was a UDT related...
View ArticleRe: SESS_PERMISSION_DENIED (3)
Can you upload a small file to that same remote directory without any problems?
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