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Re: Can you create Parent/Child tickets with processes and tasks?

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One thing I am finding is that WHD actually merges child tickets into the parent to a point where you cant actually modify the child tickets separately of the parent. This will prohibit me of being able to accomplish what I am attempting to do. It would be nice if WHD would simply link the tickets in a parent/child relationship instead of merging them. With the way I have this request setup, the additionally created tickets don't reference the first ticket in any way.

 

Ok, so I found how to change this behavior and not delete the tickets, glad that setting exist. Now I am stuck with copying the client information to the tickets that are spawned off of the initial ticket and setting the spawned tickets as children to the main ticket. There has got to be a way to do this.


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