Re: Thwack point balance VS items eligible for redemption
Excellent - good to hear. Let us know if you have any questions.
View ArticleRe: LEM v5.8 (FIM) Beta 1 Notes
Yes, I received a link for the download, thanks for checking in. Congratulations on the little one Nicole!
View ArticleRe: Application custom properties in advanced alerts
You are correct. This macro currently only works for property type "APM:Application", not "APM:Component".
View ArticleDirectory Monitor Changed
After upgraded to 10.8.2 I didn't realize the Directory Monitor analysis of test results settings had changed. All the monitors I had setup had specific settings to alert on. After the update, these...
View Articleneed to create a report showing buffer cache used by database?
I am trying to create a report showing buffer cache used by each database on a server. I looked at creating a new metric but none of the categories made sense to me. Do I need to make a separate...
View Articlequeries against apm_ComponentDeleteData chronically runs long
I ran a quick scan of the Orion logs to look for long-running query warnings, and observed several instances of queries running for extended periods; with some recent examples in excess of 900 seconds....
View ArticleRe: Directory Monitor Changed
Can someone also explain the rules on this? I normally just use the "File count must be" < [#]. Select the AND next to this gets the monitor working again. However, if I also select AND next to...
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Problem connecting agent to Beta8.0
I have the Beta 8.0 appliance up and running and I have another Windows system on the same network where I have installed an agent but it isn't showing up in the appliance. In the spoplog I see the...
View ArticleRe: AppInsight for Exchange (SAM 6.1) Mailbox size vs Attachment Size
Yes and I noticed that AppInsight shows nothing for those servers in regards to "Users by Mailbox Size" and "Users by Messages Sent." Is it combining the primary and archive mailbox for that...
View ArticleRe: AppInsight for Exchange (SAM 6.1) Mailbox size vs Attachment Size
That's what I'm thinking. It's my belief that the mailbox size is correct for the mailbox itself, but that the attachment value is inclusive of both the regular and archive mailbox contents combined.
View ArticleRe: Monitor system time drift
Much better answer than mine. I should look @ the available templates more often. I just put the Server Clock Drift (Perl) template on 40 servers and found 1 out of sync.
View ArticleRe: Oracle installer for monitoring
It sounds like you are using the Oracle client installer from Oracle's website, which is certainly an option. I would however suggest trying the Oracle client that's available for download through your...
View ArticleRe: AppInsight for Exchange - DAG info Exchange Mismatch
Are you using the Standard or Enterprise edition of Exchange? Also, what is the size of those mailbox databases that are showing at or near their limit? There is a bug in 6.1 which incorrectly...
View ArticleRe: IP Address & Hostname is not showing in UDT
Peter,Still really broke bad using 3.0.2 with 65xx and numerous other Cisco router and switch models. The only model that seems to report Hostanme, IP, MAC is Catalyst 37xx. Case#561811
View ArticleRe: Cisco SG300 switches not reporting the machine type or the IOS image.
I'm not sure exactly when it happened, but the machine type is showing up now as "Cisco SG300-28P" for those devices (which is correct). The IOS Image still shows as "unknown".
View ArticleOverlapping Permissions
How does Orion handle overlapping permissions? If a user is a member of two different groups and each of those groups has a different set of permissions, how does Orion handle this? Thanks in advance...
View ArticleRe: Multiple browser sessions in Web Help Desk?
Interesting, as I've never been given that response by WHD support. It's always been "no, we can't do that."
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Is Web Help Desk OK with just one window?
In this thread about wanting multiple windows in Web Help Desk, I lament that it's one window per browser. Let's ask the converse: Web Help Desk users - how is it with only being able to open one...
View ArticleIncident Management and Alerts
Almost all of our alerts are feeding our incident tracking system by opening/closing incidents when an alert happens within the environment. Since this monitoring is statefull the incident will be...
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