If anyone has read my original post (Jan 15, 2014 3:44 PM) I clearly explained what I want to do and why I am whining. I have invested over 40+ hours just to get a basic group alert configured which is still not configured. I have spent hours on the phone with Solarwinds and still no group alerting. TCO does include my boss paying my to learn new products. I was able to figure out PRTG in a day and yes there was some configuring required but far, far less than SWI. I inherited this product in a non-configured state so I am trying to work with the investment made by the company.
I worked at a billion dollar company for four years that had 14 site world wide. I do not mean John Doe sitting in his SOHO. These sites were major 150,000+ square foot manufacturing facilities and about 12,000 employees. They had SWI for many years and then PRTG came along and they dropped SWI. To swap out any solution of that magnitude the Director of IT better be strongly convinced that this is a better and cost saving solution. It has been four years since I have worked there and they are still using PRTG to date. With that said one solution does not always fit every environment. I get that. PRTG maybe great for one, where SWI is better for another. For me, I am stuck (until Oct 2014) working with a product that is the wrong fit.
Look, I have stated my opinion which is my right. Other may feel differently and that is their right. As the saying goes, "I maybe wrong but you are not right".