I am trying to do exactly the same thing. The current way won't allow me to decipher which of my techs is entering time and which are not. If my service desk takes the call and enters time, then assigns the ticket to a tier two tech, and they enter some time after doing some research and assign it to a third tech. That tech does some work, enters their time and assigns it to a fourth tech. When I run the report it looks like my fourth tech is entering his time and working hard while the rest of them are not following policy. In fact everyone except the tech with the time assigned to them is following policy. I need to know which techs are entering the time so I can see who is accurately entering ticket information.
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