We are working on the same sort of integration.
Service now has provided a perl script to open a "ticket" and I will be putting a distribution of Active State Perl on our Orion server to utilize this.
The Service Now API (via a perl module provided by Service Now) will also allow for other actions.
We are pursuing both avenues with our prime focus on the perl/api route so that we don't depend on email as a point of failure since it is not a guaranteed medium and timeliness in notification can be an issue.
Right now I am in the middle of a change freeze for the holidays some my progress is delayed. I may test using a pc in the mean time.