One time I couldn't log a ticket on the Solarwinds website so I emailed customersales@solarwinds.com& maintenance@solarwinds.com. I got a reply from maintenance that logged a ticket for me.
I've not rung them as they're not in Australia.
This bit is in their email footer. Maybe email them as well.
"
If you have any feedback (Positive or Negative) about your support case and the way it has been handled, we invite you to send your comments to
technicalSupportFeedback@solarwinds.com
"
Clik here to view.
