I'm new to NCM and hitting my first snag: I can't download the running config of an old 3845 router. The error message is "Cannot Log into Device : bad password" but the password is correct. Protocol is telnet, only 1 configuration to download. For device template I used Automatic and Cisco IOS, same results.
Here is the trace (I masked the real password with **********):
[9/5/2014 9:52:41 AM] -----------------NCM 7.3.1-------------------
[9/5/2014 9:52:41 AM] UseCustomMorePromptBehaviour: False
[9/5/2014 9:52:41 AM] MorePromptKey:
[9/5/2014 9:52:41 AM] Login Attempts: 1
[9/5/2014 9:52:41 AM] Custom UserName Prompt:
[9/5/2014 9:52:41 AM] Device Template: Cisco IOS-1.3.6.1.4.1.9.ConfigMgmt-Commands
[9/5/2014 9:52:41 AM] System Name: OTC-3845
[9/5/2014 9:52:41 AM] System Description: Cisco IOS Software, 3800 Software (C3845-ENTSERVICESK9-M), Version 12.4(22)T, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2008 by Cisco Systems, Inc.
Compiled Fri 10-Oct-08 07:54 by prod_rel_team
[9/5/2014 9:52:41 AM] System OID: 1.3.6.1.4.1.9.1.544
[9/5/2014 9:52:41 AM] OS Image: C3845-ENTSERVICESK9-M
[9/5/2014 9:52:41 AM] OS Version: 12.4(22)T, RELEASE SOFTWARE (fc1)
[9/5/2014 9:52:41 AM] Menu-Based mode=False
[9/5/2014 9:52:41 AM] FreezeLoginForPreCommands mode= False
[9/5/2014 9:52:41 AM] FISP mode= False
[9/5/2014 9:52:41 AM] WODSSH Version: 3.0.0.184
[9/5/2014 9:52:41 AM] UseVirtualPromptForCommands False
[9/5/2014 9:52:41 AM]
-->StateChange: Connecting to server<--
[9/5/2014 9:52:41 AM]
-->StateChange: Connected to server - idle<--
[9/5/2014 9:52:41 AM] Solarwinds.Net SWTelnet9 Version 9.0.27
[9/5/2014 9:52:41 AM] Connected!
[9/5/2014 9:52:43 AM] TimerTick: mstrData=<> State=3 - Connected to server - idle
[9/5/2014 9:52:43 AM] Pending Disconnect = False
[9/5/2014 9:52:43 AM] Sending to get a banner!
[9/5/2014 9:52:43 AM] <--
[9/5/2014 9:52:45 AM] TimerTick: mstrData=<> State=3 - Connected to server - idle
[9/5/2014 9:52:45 AM] Pending Disconnect = False
[9/5/2014 9:52:45 AM] Pre-Commands: Waiting more than 3 seconds for response start sending pre-command if any...
[9/5/2014 9:52:45 AM] TimerTick: Send to CRLF get prompt again
[9/5/2014 9:52:45 AM] <--
[9/5/2014 9:52:46 AM] -->
[9/5/2014 9:52:46 AM] -->
[9/5/2014 9:52:46 AM] --> User Access Verification
[9/5/2014 9:52:46 AM] -->
[9/5/2014 9:52:46 AM] --> Password:
[9/5/2014 9:52:46 AM] ProcessLogin State: 0
[9/5/2014 9:52:46 AM] Standard password prompt detected
[9/5/2014 9:52:46 AM] <-- ********************
[9/5/2014 9:52:47 AM] TimerTick: mstrData=<> State=3 - Connected to server - idle
[9/5/2014 9:52:47 AM] Pending Disconnect = False
[9/5/2014 9:52:49 AM] TimerTick: mstrData=<> State=3 - Connected to server - idle
[9/5/2014 9:52:49 AM] Pending Disconnect = False
[9/5/2014 9:52:51 AM] TimerTick: mstrData=<> State=3 - Connected to server - idle
[9/5/2014 9:52:51 AM] Pending Disconnect = False
[9/5/2014 9:52:51 AM] Pre-Commands: Waiting more than 3 seconds for response start sending pre-command if any...
[9/5/2014 9:52:53 AM] -->
[9/5/2014 9:52:53 AM] -->
[9/5/2014 9:52:53 AM] --> % Authentication failed
[9/5/2014 9:52:53 AM] -->
[9/5/2014 9:52:53 AM] --> Password:
[9/5/2014 9:52:53 AM] ProcessLogin State: 3
[9/5/2014 9:52:53 AM] Cannot Log into router
[9/5/2014 9:52:53 AM] TimerTick: mstrData=<Password: > State=3 - Connected to server - idle
[9/5/2014 9:52:53 AM] Pending Disconnect = True
[9/5/2014 9:52:53 AM] Disconnected - From: 10.8.10.3
Any suggestion is welcome.
Thanks.