Anthony, we use custom properties to achieve this in our environment. The custom property is called Technology_Group_Email, and it can contain a single address or multiple addresses. Basically what we do is, if a node is down the alert will trigger. If the alert is not acknowledged within a certain amount of time (10min) then our other rule which is delayed (10min) will grab the email addresses within the custom property and send to everyone on the list. Hope this helps!
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