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Re: How do I enable notifications for STM updates, hot-fixes, RC, and beta releases, via Thwack and/or the Support Portal?

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Hi Dale,

 

Since we've been talking regularly about the Beta in recent months, I'm assuming your mean this more generally?

 

SolarWinds tries to provide several methods of notifying customers about product releases. You can check one, some, or all of these:

  1. The main forum for the product. For STM, that is here:Storage Manager (Storage Profiler) As you can see, in Feature Content is my announcement of Beta 1.
  2. Every product also has dedicated RC and Beta forums. This is where ongoing discussion of issues and annoucnements from the Product Team should be directed for non-GA versions of the product
    1. STM Beta Forum - Storage Manager Beta
    2. STM RC Forum - Storage Manager Release Candidate
  3. HotFixes come out a a regular cadence. These are almost always pushed out at the End of our Fiscal Quarters (if at all). We tend to not do broad announcements of these and the best place to look for these is in your Customer Portal.
  4. SolarWinds publishes a monthly customer newsletter that announces all Betas, RC's and new releases of products. This is definitely the most passive way to get updates and comes direct to you monthly in your inbox. Let me know if you're not getting this.
  5. All releases of note are elaborated on in detail in our Product Blog. This includes Beta's and RC's. It is probably the best resource we have on all of Thwack to understand where we are spending our time in developing the products. This is also our primary recruitment tool for Beta and RC participation, so we encourage everyone to keep an eye on it. Storage Manager 5.7 Beta 1
  6. RC's are (almost) always available via your customer portal.

 

So, let me ask you - Are we missing out on an obvious opportunity to notify you someway? The Product Team would LOVE to bump their participation in Beta and RC programs, so definitely interested to know if there is a way to reach you more effectively without becoming annoying.


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